Virtual Peer Mentoring to Develop a Sense of Belonging During COVID-19 – A Pilot StudyMSI
This paper presents a model for a 14-week virtual peer mentoring (VPM) program created during the COVID-19 pandemic to develop a community and a sense of belonging among freshmen and rising sophomores in computing. The impact of the pandemic on the students of an open-access, majority minority-serving institution in the southeast was especially devastating. The sudden shift from fully face-to-face to fully online instruction created a sense of isolation and significantly impacted student enrollment, withdrawal, and failure rates. In VPM, upper-level Information Technology (IT) students served as peer mentors, providing guidance and support to first-generation and Pell-grant recipient mentees, mostly incoming freshmen, and rising sophomores. Mentoring was structured and each peer mentor worked with a small group of mentees. Weekly mentor-mentee sessions covered topics such as growth mindset, problem-solving, self-efficacy, learning strategies, campus resources, and IT careers among others. Pre- and post-survey results from the pilot study conducted in Fall 2021 and Spring 2022 revealed improvements in students’ sense of belonging. Analysis of enrollment data further demonstrated the program’s effectiveness, with higher retention and progression rates among program completers. These findings highlight the success of the VPM program in enhancing students’ sense of belonging in the IT department despite the insurmountable challenges posed by the pandemic. These findings motivate the authors to continue the program and conduct a longer study to investigate the impact of the program on other factors, such as self-efficacy, motivation, engagement, and graduation.